Refund policy
Return and Exchange Policy
We aim to make your shopping experience smooth. Here’s how our return and exchange process works:
- Initiating an Exchange
- Contact us at wristnetclothing@gmail.com within 7 days of receiving your item to request an exchange.
- For hygiene reasons, all returned products will go through a quality check by our team. We reserve the right to decline exchanges if:
- The product has been used.
- The product is damaged.
- Exchange Process
- Once approved, you will need to ship the product back to us and share the tracking ID via the same email thread at wristnetclothing@gmail.com
- After we receive the product, we will process the exchange within 7-10 business days.
- Defective Products
- If you receive a defective product, please email us photos of the issue at wristnetclothing@gmail.com. Our team will respond within 24 hours.
- Exchange Conditions
- Exchanges can only be done for the same product in a different size, and this can be done once per order.
- Exchanges are subject to availability. If the size you need is unavailable, we will issue store credit.
- Store Credit
- Store credit is valid for 1 month from the date it is issued.
- If a return is approved, the refund will be provided in the form of store credit.
- Items on Sale/Promotion
- Products purchased during sales or promotions are not eligible for return, exchange, or refund.
If you have any questions, feel free to contact our friendly support team at wristnetclothing@gmail.com. We’re here to help!